Refund policy

At Desplor, we strive to provide a seamless and valuable experience for both designers and clients. Our platform is designed to connect you with the best architectural and interior design professionals, ensuring your projects are handled with expertise and care. Below, you will find our detailed refund policy, applicable to both designers and clients.

For Designers

1. No Refund Policy

   • Once a designer has purchased any services or features on the Desplor platform, such as banner ads, profile boosts, or other promotional tools, no refunds will be granted. The funds collected are utilized to maintain our services, enhance platform features, and bring in new customers to ensure a steady stream of potential clients.

2. Client Conversion Responsibility

   • If a designer fails to convert a client within the introductory 10-minute call or chat session, Desplor will not be held responsible. It is up to the designer to effectively communicate, showcase their expertise, and close the deal. Desplor only facilitates the connection between clients and designers, and cannot guarantee client conversion.

3. Service Utilization

   • Designers are advised to utilize the platform services judiciously. If any promotional features are purchased, it is the designer’s responsibility to ensure their profile is complete, active, and ready to engage with potential clients. Failure to do so will not warrant any refunds.

4. Payment for Banner Ads

   • Designers are reminded that no refunds will be issued if they do not receive a lead from banner ads. The effectiveness of ads depends on various factors, including market demand and client interest, which are beyond Desplor's control.

5. Non-Refundable Wallet Top-Ups

   • Once the wallet is recharged, no refunds are possible. Designers are encouraged to start with small amounts and gradually increase their investment as they see the value generated from the app.

6. Technical Issues

   • If there is a proven technical issue on the Desplor platform that prevented the designer from utilizing paid services (e.g., banner ads did not go live as scheduled), designers may contact customer support for a review. However, compensation will be at the discretion of Desplor, and no guarantees are made.

For Clients

1. Refund Process

   • Clients requesting a refund must submit the request with proper payment details, including the reference ID, amount, and date of the transaction. Refunds will only be processed after verifying the payment details.

2. Deduction of Taxes and Fees

   • All refunds will be processed after deducting relevant taxes and transaction fees from the original payment amount. The net refundable amount will be credited back to the original payment method used during the transaction.

3. Non-Refundable Services

   • Services availed by clients on Desplor, such as connecting with designers, receiving consultations, or any other paid feature, are generally non-refundable once the service has been initiated or completed. Refunds will only be considered in cases where a clear error occurred on the part of Desplor.

4. No Refund for Introductory Calls/Chats

   • Clients are encouraged to take full advantage of the introductory 10-minute call or chat with designers. If the client does not find the conversation valuable or decides not to proceed with the designer, no refund will be provided, as the service has already been rendered.

5. Refund Requests

   • Refund requests must be submitted within 14 days of the original transaction. Any requests made after this period will not be entertained. Desplor will review each request on a case-by-case basis, and the decision will be final.

6. Processing Time

   • Once a refund request is approved, it may take up to 7-10 business days for the refund to be processed and reflected in the client's account. The exact time may vary depending on the payment provider.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@desplor.com

General Policy Guidelines

• Transparency and Accessibility: Our refund policy is designed to be clear and easily accessible to all users. It is available on our website's dedicated policy page, footer, and during the checkout process.

• Regular Updates: The policy is reviewed and updated regularly to comply with changes in consumer protection laws and business operations.

• Contact Information: For any queries or assistance regarding refunds, please contact our customer support team via the provided email or phone number on our website.

This comprehensive policy is crafted to ensure clarity and fairness for all parties involved, enhancing trust and satisfaction in using the Desplor platform.